CTS Commitment to Systems Excellence and Total Quality

The goal of CTS is to provide products and services that meet customer needs and exceed expectations. The Company is committed to total customer satisfaction through excellence in delivery, value, product quality and service.

CTS is dedicated to continually improving all systems that affect customer satisfaction, and has endorsed the elements of MRP II throughout the Corporation. Every manufacturing operation has received extensive MRP II training; five have been certified by Oliver Wight Associates as having achieved Class A MRP II certification; 15 have been awarded certification to ISO 9001, QS-9000, ISO/TS 16949, and/or ISO 14001. 

To pursue even higher levels of customer satisfaction, CTS continually audits, reviews and improves its systems, benchmarking against "best in class" systems. Further, CTS regularly solicits input from customers so that their needs and expectations can be better addressed and served.